Own the issue
Keep the customer's problem, required outcome and next action in one coherent case record.
PLATFORM / HOW IT WORKS
Siaski carries the case from the request to the recorded result.
A conversation starts the work. Siaski's resolution layer investigates, verifies authority, executes approved actions, checks what changed and makes the final status accountable.
THE PLATFORM AT WORK
See the resolution sequence.
Our controlled Business Water pilot illustrates the complete path from case intake to verifiable source-record evidence.
SIASKI / BUSINESS WATER PILOT
ILLUSTRATIVE RECONSTRUCTION · 00:52This is a visual reconstruction of a controlled synthetic case—not a recording of a live customer, a connected water provider or real-time resolution performance. The 52-second runtime is the length of the video, not the time taken to resolve a real case.
Read the pilot walkthrough
- Issue received. A fictional business customer disputes a £1,284.60 estimated water bill.
- Records checked. Siaski matches the account, supply point and meter, comparing the 18,440 m³ estimate with the 18,172 m³ actual read.
- Permission verified. The £184.72 adjustment is within the fictional £250 autonomous authority limit; identity and policy checks must also pass.
- Permitted action recorded. The isolated synthetic billing fixture is updated; no real billing system is contacted.
- Outcome read back. The fixture billing and case records are checked independently of the initial action acknowledgement.
- Technical outcome verified. Seven required checks pass; the synthetic bill reads £1,099.88. Customer agreement remains a separate consideration.
- Guardrails tested. A separate 1,000-case isolated run returned 700 expected verified fixture cases, 200 approval holds and 100 identity holds, with zero unexpected outcomes.
See the recorded test evidence and the worked Business Water example.
RESOLUTION PROCESS
Eight capabilities. One accountable resolution journey.
Verify
Check identity, account context and the authority required to act.
Gather
Read authoritative operational facts from the permitted systems.
Decide
Apply the organisation's rules, amount limits and review thresholds.
Act
Execute only the permitted operation through an approved integration.
Read back
Independently query the relevant system for the recorded result.
Record
Link evidence, policy decisions, actions and timestamps to the case.
Resolve or hold
Close on complete technical proof; otherwise keep the case open or escalate.
WHAT VERIFIED MEANS
A case closes when the result is proven.
An integration may acknowledge that it accepted a request. That is not necessarily proof that the customer's bill, account or service state changed.
For eligible workflows, Siaski correlates the action with system-of-record read-back evidence and the policy conditions required for closure. Customer disagreement or a later reversal remains a distinct issue to record and address.
Inspect the demonstration evidencePILOT MEASUREMENT
Measure outcomes, not chat volume.
Verified outcome rateEligible cases with all required read-back evidence
Incorrect action rateAny operation that violates the agreed policy or target state
Human minutes per caseMeasured staff effort before and during the pilot
Audit completenessRequired events and supporting records present
Cost per verified outcomeActual operating cost, including exceptions and support
INTEGRATION REALITY
Every system has a boundary.
The first customer assessment identifies what can be read, what may be written, which credentials are needed, and how each outcome can be independently checked. Custom billing and ERP interfaces are scoped rather than promised as universal plug-and-play connectors.
Current proof status
SalesforceDeveloper/sandbox tested
ServiceNowDeveloper instance tested
SAP / proprietary billingScope per customer
No vendor partnership, endorsement or client production certification is claimed.
See what Siaski can resolve for your business.
We demonstrate the working platform, then scope one measurable case type with your systems, rules, evidence and human-approval requirements.